"Our Spares and Returns Authorisation System is designed to help and assist you in communicating with our various departments that operate these functions.
In bringing these functions together you are assured that our members of staff in Customer Service Control : Spares Department : Warehouse and Courier Services all have visibility to your request.
In this way we ensure a speedy turnaround of your request. Please view our FAQ's (Frequently asked Questions) tab to see if your particular enquiry can be resolved here.
You will receive an automated acknowledgement of your Spares / Return request, which means a member of our Customer service Team has received your request and that it is being processed as soon as possible.
In respect of SPARES....please allow up to 21 days from the date of your request to receive your consignment.If we are unable to supply the particular Part, we will advise you by e-mail within 3 working days...advising you of the expected delivery date.
In respect of RETURNS...please allow up to 7 working days for the collection to be made...ensuring that you have given us all the important contact information requested.
We provide a resourceful and well trained team to support our Customer Services...which remain at the forefront of customer considerations.
If you would like to comment or add value to our process, please e mail us at email@example.com with your comments
We appreciate your business and continue to value our customers needs