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Office Seating FAQ's
Arm Fitting
Q.The arms supplied have four holes in them for the screws. My chair has only 3 fixing points?
A.The fourth hole does not take a screw and needs to be blanked over by the cover cap. There will be brackets provided to securely fasten the backrest either under the upholstered pads or directly under the seat.
Backrest Adjustment
Q.Can the backrest be moved away from the seat pad?
A.Yes this can be done in several ways depending on the type of chair you have. On some chairs there is a hand wheel that goes through the plate under the chair and screws into the bar that connects the back. This is on a slide bracket and can be adjusted as required. Other chairs have their adjustments on the bracket that directly screws into the under side of the seat. The holes are elongated allowing the plate to be moved backwards or forwards as required.
Q.The backrest seems to rock?
A.This can be controlled by a hand wheel located at the bottom of the backrest on the mechanism. By tightening this hand wheel you can minise this movement.
Backrest height adjustment
Q.How do I adjust the back height of the chair?
A.There are two main types of back rest adjustment on our chairs. The first is controlled by a hand wheel located at the rear of the chair. To adjust this you need to undo the hand wheel and lift the back section, when it is at the correct height tighten the hand wheel back in... This hand wheel can either be attached directly to the back or situated between the seat and backrest. Other chairs have ratchet backs by lifting the back the ratchet mechanism will click into place and the backrest will be held into position. There are several ratchet points on each back, once the top point is reached the back will go back down to its lowest position.
Chair Castors
Q.I cannot push the castor in far enough to make it lock into place?
A.Spay a small amount of lubricant into the hole and then try and locate the castor
Q.The above does not work?
A.By placing a small piece of wood between the wheels and tapping with a hammer this will locate the castor.
Q.The castors keep falling out when I push them into the holes?
A.You will hear a click and feel the castor lock, until this happens the castor is not located securely.
Gas Lift
Q.Do I need to release the clip at the bottom of the stem to make it work?
A.No the clip holds the internal mechanism and does not need to be touched
Gas Lift Lever
Q.How do I operate the lever to make the chair rise and fall?
A.By twisting the handle on the lever upwards.
Q.The handle moves in and out what does this do?
A.If your chair has one lever only, this will operate the tilt mechanism. By pulling the lever outwards it will release the tilt. By pushing the lever in this will lock the tilt.
Screws
Q.Why do my screws appear to have a blue spray on them?
A.This is a special spray that helps the screw to hold into position once located. It will not lock and the screws can be removed if the chair needs to be dismantled
Seat Slide
Q.How does the seat slide work?
A.There are two types of seat slide adjuster. The first one is controlled by a bar located on the underside of the seat. By pulling this bar forwards and upwards it will release the seat slide mechanism. The other is controlled by a small knob or button on the side of the mechanism by pulling or pushing this button it will release the seat slide.
Synchro Mechanism
Q.I have several levers on my chair what do they do?
A.If your chair has two levers one will operate the gas lift (right hand side). The handle on the left will operate the tilt mechanism. There may also be another lever behind the gas lift this lever will operate the back and will allow you to lock the back into a comfortable position for sitting.
Q.The seat seems to tilt upwards at the front?
A.This may also be controlled by the lever on the left if your chair has three levers. This adjustment allows the user to independently move the seat into a position where it supports the back of the knee. Allowing the user to sit comfortably.
Tension Control
Q.What does the large knob under the seat do?
A.It tensions the backrest. The more the tension adjuster is tightened the more pressure is needed to allow the chair to tilt, giving the user more control of how quickly the chair tilts and does not make them feel that the chair is falling backwards. This allows the chair to be set for people of different height and weight.
Tilting Mechanism
Q.My chair has more than one lever how do I make the chair tilt?
A.Twisting the handle on the lever will lock or unlock the tilt. This is usually the lever on the left.
Under Seat Mechanism
Q.I cannot align the holes on the plate to the holes in the seat?
A.Work across the plate corner to corner. Half tighten the screws allowing for minor adjustment if required. If you tighten the screws before all four are located this may cause the problem above.
 
Workstations FAQ's
Doors
Q.I have fitted my doors and they will not align?
A.The hinges have adjustment screws on them. Loosen these screws and slide the bracket backwards or forwards depending on how the doors need to be adjusted. There is also a single screw which will adjust the centre point of the doors.
Runners
Q.My keyboard/Printer shelf or drawers will not pull out?
A.Check you have put the runners on the right way round the runners are marked as left and right.
Workstations Castors
Q.Two or more of my castors have small levers on them. What do they do?
A.These are locking castors. They need to be the castors at the front of the unit and once locked will prevent the unit from rolling around when not required to do so.


 
If you cannot find an FAQ that relates to your specific issue, please use the form below to contact out spares and returns team.
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General FAQ's
FAQs
Q.How do I request a return?
A.If you have a product that needs returning and have a valid reason for the return, you must have your return application approved by our returns team.

(1) Firstly click on the "Return Request" button in the middle of the page.

(2) Select the product you want to return from the drop down provided.

(3) Provide as much information about your original purchase, so we can make an informed decision regarding your return.

(4) Once you have completed the form, press the Request Authoristion button.

(5) You will then receive an email confirming your details, then wait to receive an email response from our returns team with the carrier and returns information.

Its as simple as that.
Q.How do I request spares?
A.If you have recieved a product with a defective or missing part, use the spares section to order your spare parts.

(1) click on the "Order Spares" button in the centre of the page

(2) select the section your product would appear in from the images at the bottom of the page, alternatively, if you know the details of your product, you can search this section using the search bar at the top of the page.

(3) Select the subcategory from the images provided at the bottom of the page.

(4) Select the exact product you have received/ordered by clicking on the "Order Spares" button at the botom of the product.

(5) On the right hand side of the page, please provide us with details of your purchase, so we can make an informed decision regarding your spares request.

(4) Once you have completed the form, press the Order Spares button.

(5) You will then receive an email confirming your details, then wait to receive an email
Q.How long does it take to receive my spare part
A.We try to ensure that you receive your Spare Part(s) within 7-10 working days If the part you require is currently unavailable we will advise you by e mail with the expected delivery period
Q.I was not in when you tried to deliver
A.Our courier services will leave you a CARD to advise of their attempt to deliver. The contact details will be available for you to contact the courier to make alternative arrangements. Our courier services will make 3 attempts to deliver your product before returning the item to your point of purchase.
Q.Must I have the original packaging
A.We do request that you retain the original packaging until you are completely satisfied with your new purchase. However if you are requesting a returns authorisation some time after your purchase, but still within our warranty period, please ensure that the product is dis assembled and placed in a suitable protective box, before arranging the collection. We regret we cannot accept products returned that are not adequately packaged.
Q.What are your collection arrangements
A.Once we have authorised and arranged to collect your product, we will instruct our carriers to collect as soon as possible.(normally within 5 working days). We regret that we cannot specify an actual day and time. Please advise us on your collection request if you are available Mon-Fri through normal business hours. If not please provide an alternative neighbours address or if the product can be collected from your place of work.
Q.What if my product is not listed?
A.If your Product is not listed it may be because it is no longer part of our current protfolio. In committing ourselves to an extended warranty for all our products,we will have your part available,so please insert the model number of your product, or send us a copy of your purchase invoice, or simply e mail us an image so we can fulfill your request
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